Case studies

Work that made it past the pilot

Client names are withheld where confidentiality applies. The problems, architectures, and measured results are real.

Regional Health Network

Healthcare

Problem

Clinicians were spending over two hours a day on documentation, and prior-authorisation packets took three business days to assemble.

What we built

We built a HIPAA-aligned summarisation and packet-assembly pipeline with clinician-in-the-loop review, grounded on the EHR and payer policy library.

Outcome

  • 40% reduction in documentation time
  • Prior-auth turnaround from 3 days to 6 hours
  • Zero PHI leaving the customer VPC

Global Payments Provider

Financial Services

Problem

Compliance analysts manually reviewed thousands of transaction narratives per week, with inconsistent quality between teams.

What we built

An agentic review workflow with retrieval over regulation and internal policy, confidence scoring, and full audit logging for regulators.

Outcome

  • 3x analyst throughput
  • 92% agreement with senior reviewers
  • Complete audit trail per decision

Industrial Equipment Manufacturer

Manufacturing

Problem

Field maintenance knowledge lived in 20 years of unstructured service logs that nobody could search effectively.

What we built

A retrieval and failure-prediction system over service history and manuals, delivered as a shop-floor and field-technician assistant.

Outcome

  • 18% fewer unplanned stoppages
  • Technician ramp-up cut from 6 months to 8 weeks
  • Deployed across 14 sites

B2B SaaS Platform

Technology

Problem

An AI feature shipped fast, then quietly degraded — no evaluation, no observability, and rising inference spend.

What we built

We introduced golden datasets, CI evaluation gates, tracing, and a model gateway with routing and spend caps.

Outcome

  • 61% lower inference cost
  • Regressions caught before release
  • Feature adoption up 2.4x

Want the long version?

We can walk through architecture diagrams, evaluation results, and lessons learned on a call.